Dear h/p/cosmos distributors, customers and service partners,
Read the below important information on the mandatory service training, news and MDR regulatory requirements. Please share the invitation with all members of your team that might be concerned based on their professional contact with h/p/cosmos’ products.
Customers around the globe rely on the safe and durable h/p/cosmos solutions. You as service technicians and medical device consultants out in the field are often the first and sometimes only direct contact with our valued customers. This makes your knowledge about our products, your understanding of regulatory demands and your proficiency a key to our joint success.
Customers around the globe rely on the safe and durable h/p/cosmos solutions. You as service technicians and medical device consultants out in the field are often the first and sometimes only direct contact with our valued customers. This makes your knowledge about our products, your understanding of regulatory demands and your proficiency a key to our joint success.
To maintain excellence in service and product knowledge, to renew the validity of existing authorization certificates, to comply with the MDR (EU) 2017/745 regulations and of course to fulfil the duties that derive from existing contracts for distribution and service, we persistently organize trainings.
With new devices being launched (e.g. new treadmill series with UserTerminal MCU6 including TouchScreen) and new regulations (e.g. Medical Device Regulation MDR), the participation in the h/p/cosmos service training is mandatory for all technicians with contact to h/p/cosmos medical devices.
The next training will be held from 10th to 12th October as a hybrid event (presence and / or on-line) in English language.
You can either attend in person at the h/p/cosmos headquarter in Nussdorf-Traunstein / Germany or online via Teams video sessions.
Agenda:
Day 1: 10th October 2022
1) Regulatory & legal requirements for sales and service of medical devices (08:00 – 10:30 am)
Definition and purpose, regulatory requirements, placing on the market, obligations of the manufacturer, importers, distributors, dealers and EU representatives as economic operators, EU declaration of conformity, CE marking, identification (UDI), classification, post-marketing-surveillance (PMS), medical device advisor (§ 83 MPDG), requirements for the operators (MPBetreibV / MPSV), lifetime of a product, manuals, manual addendums, safety and warnings, when do I become a manufacturer?
2) Product & application training (11:00 – 11:30 am)
Overview of current sales products and available options
3) Product & application training extended (11:00 am – 01:00 pm)
Overview and application of additional software products and interface protocols
4) Technical basics of h/p/cosmos products (02:00 pm – 04:00 pm)
Technical data, basic components, functionality, technical work, operating of the device, options for settings, differences between device families, optional accessories, service report documentation, h/p/cosmos support
Day 2: 11th October 2022
5) Installation & commissioning (08:00 – 10:00 am)
cos15228-xx installation, commissioning and instruction protocol: delivery conditions, installation procedure, electrical measurements, service report documentation, commissioning & instruction, safety- & hazard information, documentation, para control® & key features, coscom® v3 / v4 & interface capabilities
6) Maintenance, service and safety checks (10:30 am – 12:30 pm)
Maintenance information, knowledge of maintenance lists, detecting wearing parts, adjustments, electrical measurements, service report documentation safety check according to the inspection protocol cos11690xx-xxe
7) Trouble shooting & repair (02:00 – 05:00 pm)
Components functionality, use of wiring diagrams, use of explosion drawings, identifying components, replacements (wearing parts), performing troubleshooting
Day 3: 12th October 2022
8) Technical specialist for h/p/cosmos devices & products (08:00 – 11:30 am)
Knowledge of special devices / equipment such as oversize treadmills up to a running surface of 300/125, sprint trainer, ladder ergometer, torqualizer bike ergometer, biomechanics, motion analysis, optical gait analysis, bio feedback, 3d - 3 component force measurement treadmills, systems and equipment
9) Examination for qualified and certified service technician via online questionnaire
The new certificate will be handed out or sent via email after successful on-line examination.
Please perform your registration via online form to receive your confirmation for the on-site training and/or the online access link for the online video session. https://forms.office.com/r/NPAm5ixpSJ
For visitors to h/p/cosmos factory please let us know if you need any assistance for hotel booking.
The service training is free of charge for all h/p/cosmos contract partners. Travel, accommodation and other expenses have to be covered by the participants.
Thank you very much for your great loyalty and cooperation and we are happy to call you our partner.
We´re very much looking forward to welcome you in person or online to our service training.
As always, for latest h/p/cosmos news, manuals, safety and update information check our website:
https://www.hpcosmos.com/en/news
https://www.hpcosmos.com/en/safety
https://www.hpcosmos.com/en/service
https://www.hpcosmos.com/de/service
https://www.hpcosmos.com/en/contact-support/media-downloads/manuals
https://www.hpcosmos.com/en/contact-support/media-downloads/catalogues-flyers-brochures